PROFESSIONAL EXPERIENCE

Training

• Certified "Managing Inclusion" (Diversity) and "Crossing the Line" (Sexual Harassment) facilitator for Novations Group, Inc. 
• Team Leader, San Francisco People Development Department
• Certified "Effective Business Presentations" facilitator
• Master Trainer: Zenger/Miller programs; Career Development Workshops
• Qualified: Myers-Briggs, Positive Power and Influence
• Coordinated Executive Programs and Conferences
• Developed and delivered Corporate Orientation for new employees
• Co-facilitated multi-cultural and drug/alcohol abuse workshop
• Developed, marketed and conducted English Language courses in Insurance, Banking and Finance
• Taught Marketing and Commerce (MBA level French students)
• Conducted on-the-job training for automated systems installation
• Acted professionally (stage and film, US and France)

Administration

• Managed 4 supervisors responsible for 75 clerical employees
• Developed and monitored procedure manuals, systems and forms
• Prepared, monitored and controlled annual budgets to $1.5 million
• Re-organized and supervised credit/Collections and Policy File departments
• Led consolidation project combining 2 insurance company branches
• Planned and implemented office layout and telephone system installations
• Supervised publication production and audio/visual library

Human Resources

• Recruited supervisory, technical and clerical employees
• Administered Employee Benefit and Employee Assistance programs
• Participated in design of improved Performance Evaluation System
• Designed and installed Flextime system

EMPLOYMENT

1995 - present

Diversity Consultant

Novations Group, Inc. Boston, MA / San Francisco, CA

1986 - 1995

Team Leader / Senior Training Specialist / Public Relations Specialist

Bechtel Corporation, San Francisco, CA

1979 - 1986

Training Consultant

San Francisco, CA / Paris, France

1976 - 1979

Manager, Underwriting Administration

California Casualty, San Mateo, CA

1970 - 1976

Administrative Manager

Industrial Indemnity, San Francisco, CA

1970

Personnel Recruiter

Marcona Corporation, San Francisco, CA

1967 - 1970

Lt. (jg)

U.S. Navy, Vietnam

EDUCATION

MBA Program, CPCU, Part IV

    Golden Gate University

NDEA Fellowship

    Yale University

B.S. Linguistics, Phi Beta Kappa

    Georgetown University

PROFESSIONAL AFFILIATION

• American Society for Training and Development
• Administrative Management Society, Board of Directors
• Insurance Personnel Managers Association